Tokyo Emergency & Disaster Relief Services

Tokyo Emergency & Disaster - Emergency Exit Sign Japan
Tokyo Emergency & Disaster - Emergency Exit Sign Japan

The city of Tokyo is exposed to many possible natural disasters such as earthquakes, typhoons, tsunamis, and even volcanoes. People living in or visiting Tokyo need to be prepared for a wide variety of natural disasters that may occur at any time. We have provided disaster prevention strategies that can help. Here is a list of Tokyo Emergency & Disaster Relief Services.

Tsunami Escape Signs for outdoor and buildings in Tokyo

Tokyo Emergency & Disaster Relief Services

Emergency Telephone Numbers

At any time we all might need help from the police, ambulance, fire department, or other kinds of government services. Below is a list of all the relevant Emergency assistance telephone numbers in Tokyo.

  • Police: 110
  • Fire Department: 03-3212-2323
  • Ambulance: 119
  • Japan Helpline (24hr Emergency Assistance): 0120-461-997
  • Tokyo English Counseling Service: 03-5774-0992
  • Foreign Residents Advisory Center: 03-5320-7744
  • Medical & Health Information Center: 1. 03-5285-8181 2. 03-5285-8185

Embassy Contact Information

If during a large natural disaster, there might be a reason to contact representatives of a person’s home country. Here is a list of major countries’ Embassy Contact Information in Tokyo. Each embassy will have its own Tokyo Emergency & Disaster Relief Services so be sure to check them directly using the links below.

  • United States: 1-10-5, Akasaka, Minato-ku, Tokyo Tel. 03-3224-5000
  • Australia: 2-1-14, Mita, Minato-ku, Tokyo Tel. 03-5232-4111
  • Canada: 7-3-38, Akasaka, Minato-ku, Tokyo Tel. 03-5412-6200
  • Mexico: 2-15-1, Nagata-cho, Chiyoda-ku, Tokyo Tel. 03-3581-1131/5
  • Philippines: 5-15-5, Roppongi, Minato-ku, Tokyo Tel. 03-5562-1600
  • UK: 1, Ichiban-cho, Chiyoda-ku, Tokyo Tel. 03-5211-1100
  • EU: 4-6-28, Minami-Azabu, Minato-ku, Tokyo Tel. 03-5422-6001
  • Thailand: 3-14, 6-Chome, Kami-Osaki, Shinagawa-ku, Tokyo Tel. 03-5789-2433

If you cannot find your country’s Embassy Contact Information above. This is a list of the worldwide representative countries’ Embassy Contact Information in Japan.

Disaster Preparation Steps

Earthquake Instructions - Drop - Cover - Roll
Earthquake Instructions – Drop – Cover – Roll

In Tokyo, it might be a good idea to take some preventative actions in case of a natural disaster. Here are some good tips that can help navigate a natural disaster more comfortably.

  1. Secure your house to protect from Earthquakes and Typhoons. It’s very important to Earthquake-proof your house in order to prevent items like TVs, bookcases, and other items around the house that might fall down during an Earthquake. Store heavy objects on lower shelves and do not place heavy objects, paintings, or mirrors above beds or where they may fall and cause injury. Outside on the balcony need to be secured or removed to protect from high-speed winds and rains during typhoons.
  2. Learn where your neighborhood earthquake shelter is located. This may be very important if your home becomes damaged or unlivable and you might need to have access to drinking water, food, and other assistance. Also, learn where your local neighborhood parks and public toilets are located.
  3. Choose a designated Emergency Meeting place. The designation of a particular meeting place in case of a disaster or emergency is essential to be able to reunite with your family or friends together in Tokyo. The telephone and the mobile telephone provider’s services will most likely be out of service and there will be no other way to communicate with others. If you have children attending school or child care, know the school’s emergency plan and how to make contact with them.
  4. Stock up on important living supplies at your home. At your home, there needs to be a good collection of canned or dry foods, important medicine, and clean drinking water. The amount of total number of days of supplies to keep stored will depend on the size of a household’s needs, but most experts say between 7 and 14 days should be sufficient. This level of supplies needs to be maintained AT ALL TIMES!
  5. Pack an emergency survival evacuation bag to go. This bag needs to contain cash, passports, essential medication, food, water, and spare clothes for each member of your family. This bag needs to be easily accessible to be able to grab and go at a moment’s notice.
  6. Create various ways to contact your friends and family. It’s a good idea to have a few different ways to contact your family or friends. The use of communication Applications and(or) Social Media sites like Facebook, Line, Twitter, or other online networks is a great option.
  7. Register for information alerts. These emergency alerts can be ordered from your ward office and your country’s embassy.

NHK World has prepared some video instructions for protecting yourself both inside and outside during an earthquake.

Disaster Information Communication & Apps

These are the best ways to gather information in Tokyo during a natural disaster or emergency.

NHK Television (Channel 1) This is the best place on television to get up-to-date, visual information on the location of any disaster. NHK is able to source information from the Japan Meteorological Agency and deliver information about earthquakes almost instantly.

NHK World also has an app that you can find here, please follow the instructions to set up emergency notifications. It is a good news source but also extremely valuable during an emergency as announcements are made in English and other languages.

The Japan Meteorological Agency (JMA) The JMA website is bilingual and has up-to-date information about earthquakes, tsunami warnings, and typhoons, among other useful information.

The NHK App and JMA work together to produce a warning level for storms and typhoons, you can find the explanation of it here. The threat levels are indicated below.

JMA five-level disaster warning scale
JMA five-level disaster warning scale

The Yomiuri Shimbun The Yomiuri Newspaper is the largest in Japan and will have full coverage of disasters and news events from Tokyo and all over Japan.

English Speaking Radio Broadcasters

The radio and broadcast system in Japan is extremely robust and should the TV or the Internet be down because of an emergency, you can be assured that the radio system will be up and running. Tokyo Emergency & Disaster Relief Services are broadcast on FM and AM radio channels. The local radio stations include Inter FM (76.1FM Tokyo, 76.5FM Yokohama), The Eagle (810AM), and the bilingual format of NHK (693AM) are the main ones to save or access. Having a backup radio in your emergency kit is a great idea. The US embassy has a list of important radio frequencies here which are the American Forces Network (AFN), which is the American army/navy/airforce AM and FM radio program and channels, they will provide emergency information in English during a crisis.

  • AFN Tokyo (810kHz, AM)
  • AFN Iwakuni (1575kHz, AM)
  • AFN Sasebo (1575kHz, AM)
  • AFN Okinawa (89.1MHz, FM)

Disaster Assistance Information

After a major disaster, it might be necessary to receive government assistance. Here is a list of places that can help out in case of an emergency.

Tokyo Metropolitan Government Site


Evacuation Areas

Water Supply Points

Tourist Information Center (JNTO) The Tokyo (JNTO) Tourist Information Center is located at B1F in the Tokyo International Forum, next to Yurakucho station. Telephone: 03-3201-3331

Transportation Contact Information

During a natural disaster such as an earthquake or large storm (typhoon), it might be necessary to gather additional information about the current condition of the Tokyo transportation system. These are the Tokyo transportation contacts to learn if there are outages, delays or schedule changes.

Tokyo Area Airports

Tokyo International Airport (Haneda)

Narita International Airport

Tokyo Area Trains

Tokyo Metro Subways

JR East Train Line

Shinkansen (High-Speed Trains)

Medical Assistance

There might be a time when you might need some urgent help. Here is a list of Tokyo area medical or dental assistance professionals.

Medical Facilities

Dental Clinics

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